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Customer Satisfaction Survey

     Date        
  Company       
  Phone#         
    Fax#        
  E-mail        
  English Speaking Contact:   
              Completed by:   
                     Title:

Braider Sliver Knit Other

General:
Product Workmanship.........................................

poor fair good excellent

Product Performance...........................................
poor fair good excellent

Product Down Time..............................................
poor fair good excellent

Product Meets Your Expectations........................
poor fair good excellent

Shipping:
Deliveries Arrive on Time.....................................

poor fair good excellent

Condition of Delivered Product............................
poor fair good excellent

Accuracy of Shipment & Documentation..............
poor fair good excellent

Service:
Technical Support
..Help is available when requested......................

poor fair good excellent

..Good Communication.......................................
poor fair good excellent

..Response to Technical Questions....................
poor fair good excellent

..Faxes & Phone Calls Promptly Returned..........
poor fair good excellent

..Service Bulletins are Clear & Accurate.............
poor fair good excellent

Service Technicians
..Do they know the machine.................................

poor fair good excellent

..Can they explain technical questions.................
poor fair good excellent

..Do they work well with others............................
poor fair good excellent

..Do they make good use of available time...........
poor fair good excellent

Spare Parts
..Availability of Parts............................................

poor fair good excellent

..Delivery on Time................................................
poor fair good excellent

..Documentation (is manual part list correct).......
poor fair good excellent

Installations
..As Scheduled.....................................................

poor fair good excellent

..Good Use of Available Time...............................
poor fair good excellent

..Training..............................................................
poor fair good excellent

..Overall Satisfaction............................................
poor fair good excellent

Marketing:
..Response to Your Needs....................................

poor fair good excellent

..Products Meet Advertised Specification.............
poor fair good excellent

..Faxes and Calls are Promptly Returned..............
poor fair good excellent

..Quotes and Contracts are Clear and Precise......
poor fair good excellent

..Design Modifications are Innovated and Useful..
poor fair good excellent

..Customer Input for New Designs is Solicited......
poor fair good excellent

Suggested Product Improvements Yes No (Please list below)

Remarks: